Privacy is strictly maintained at WayCoolEmail.
WayCoolEmail is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the website www.WayCoolEmail.com.Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and have our privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact us at 610-831-9827. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns. WayCoolEmail.com is committed to protecting your privacy and rigorous procedures have been implemented to ensure this.
This page is to help you understand how we collect and use the personal information you provide to us and to help you make the appropriate decisions when using WayCoolEmail.
WayCoolEmail.com collects four types of information:
1) Personal (name, email address and telephone number), financial (credit card details) or company information that you knowingly disclose when signing up to trial or purchase WayCoolEmail;
2) Technologically attained information which is collected using “cookies” or web logs to collect information about how WayCoolEmail is being used by you. Information gather in this way may include date and time of visits, the pages viewed and the time spent at WayCoolEmail
3) Account usage information such as the number of ../Site/Images/, lists and templates stored on your account and the frequency and size of your mailings.
4) Third party personally identifiable information such as email addresses, names, telephone numbers and other personally identifiable information (PII)provided by our client's. WayCoolEmail's clients have control over this third party PII which they may use to send their marketing materials. WayCoolEmail does not use this information for any other purposes.
We may use your personal information such as your email address for sending updates or promotions about our company or to contact you if requested or necessary in regards to your account. You may at any time opt out of receiving future mailings by using the unsubscribe link provided on those mailings.
We may use your IP address to help diagnose problems with our server and to administer our website. Tracking your browser and screen resolution type help us understand your needs related to our website presentation.
Monitoring the data stored in your account and volume of emails you send allows us to anticipate product usage and ensure we have sufficient infrastructure in place to provide the expected service for our users.
We will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their Promotional purposes. We may only disclose such information if that disclosure is required by law to comply with a judicial proceeding or court order.
We may share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.
WayCoolEmail will follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We cannot however, guarantee total or absolute security, as no method of transmission over the Internet, or method of electronic storage, is 100% secure. As part of our commitment to you the customer, WayCoolEmail will strive to implement and use any commercially acceptable means available to protect your personal information. As such WayCoolEmail conforms to industry security standards to protect user information form virus attacks and hacking attempts. We use the latest product releases from Microsoft and other companies to ensure our systems always rate well against industry standards. Our operating systems and software are always up to date with the latest security patches and updates. Firewalls are used extensively to protect data by opening only the necessary channels to the necessary entities on our servers. This means that if a PC or location does not need to have access to our servers for our system to work properly, they will not be able to contact that server. This greatly reduces the chances of hackers being able to penetrate our system. We use the latest anti-virus software to scan our servers in real time against any suspicious files and traffic. Virus definitions are updated multiple times per day.
All our software runs on RAID hard drives to prevent downtime in the event of hardware failure. We also protect our data from hardware failure or disaster events by running daily backups.
All employees sign a privacy agreement when they join WayCoolEmail that prevents them from using, disclosing or selling any user information.
Cookies
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. WayCoolEmail uses cookies on this site.
WayCoolEmail uses two types of website-generated cookies: session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file, or alternatively select “Tools” from your browser menu, select “Options” and “Privacy” and then clear your privacy data and cookies in the process.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
WayCoolEmail does not cover the use of cookies by any advertisers.
Personally Identifiable Information or Personally Identifying Information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person.
WayCoolEmail will not share or sell your personal information or any of the information stored within your account (such as ../Site/Images/, templates and email addresses) with any third parties for their promotional use. We may only disclose such information if that disclosure is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We may share aggregate statistics about our customer's traffic patterns and reservations with our suppliers and partners, but these statistics do not include any personally identifying information.
Our policy on correcting and updating personally identifiable information is as follow: WayCoolEmail gives you as much control as possible over your personal information. You have the option to register with us for use of our services. You can update your personal information, subscriptions or service package at any time. To update your PII all you need to do is login to your account, select the Setup and Options tab on the left hand navigation bar and make the necessary changes.
PII Information collected is purely for the purposes of identifying users and account purposes. No PII is collected through any tracking technologies. But website user data generated from tracking technologies are tied into PII for the sole purpose of better understanding the effectiveness of marketing campaigns. This data is in turn used to identify potential target markets, to streamline communications to clients and prospective clients and to aid in the development of a better product. The information collected through tracking technologies include: search behavior, site traffic, time on site, referring ad campaigns and information on drop off points of traffic.
WayCoolEmail uses Google Analytics to learn which online marketing initiatives are cost effective and see how visitors actually interact with your site. Make informed site design improvements, drive targeted traffic, and increase your conversions and profits.
The WayCoolEmail SMS/Text sending facility is covered by this privacy statement whereby Kinetic Web Solutions warrants that it does not share, sell, rent, or trade PII, including cellular telephone numbers stored within the WayCoolEmail clients' datasets, with third parties for their promotional purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
In situations deemed necessary WayCoolEmail will send you strictly service-related announcements, i.e. if our service is temporarily suspended for maintenance, we will send you an email informing you of this situation.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
WayCoolEmail reserves the right to change our privacy policy statement at anytime. If and when we do make changes we will notify you of these changes. WayCoolEmail will use any or a combination of the following means to notify you of these changes: email notices, notices will be made available on your account news page, the login page and any other area of the site WayCoolEmail deems necessary to make you aware of these changes. This will be done with the express purpose to make you aware of the type of information we collect, how we intend using it, and under what circumstances if any we intend disclosing this information. All notices will be made available 30 days prior to being implemented. Should we make any material changes to this statement, we will notify you by email.
WayCoolEmail reserves the right to modify our privacy statement at anytime, so please review this statement on a regular basis.