WayCoolEmail does not tolerate spam. We will terminate our client’s accounts, if we become aware that they are spamming. If you suspect that any of our client’s is spamming, please contact us at 610-831-9827 ext. 18.
ISPs and Blacklist administrators can also contact us at 610-831-9827 ext. 18. If you do receive unsolicited email from a WayCoolEmail client, please click the unsubscribe link in the footer of the email.
In addition to agreeing with our Terms and Conditions, allowable use of WayCoolEmail includes the sending of recipient solicited graphical newsletters, brochures, promotions, invitations, press releases, product launches and other email campaigns that keep registered customers or members informed.
WayCoolEmail does not allow Unsolicited Commercial Email (UCE) or Unsolicited Bulk Email (UBE - also known as spam). If the recipient has not verifiably granted deliberate permission to receive the email, it will be classified as UCE or UBE. Verifiably granted deliberate permission is (1) written or email proof that the recipient has asked to receive the mailing; (2) electronic proof such as a time/date stamp and originating IP address demonstrating that the recipient did agree to receive such email.
So to clarify, this means you can send to anyone who has opted in to your list via your website, offline or via a co-registration site. You can send on behalf of your customers, if their list are opted in via their website, offline or via a co-registration site.
And to clarify, what is NOT allowed:
WayCoolEmail reserves the right to monitor all imported lists. This monitoring may include an audit of a client’s lists where we at a minimum will request: list source, list age, list collection and confirmation policies.
WayCoolEmail, users must explicitly certify that their lists consist of 100% certifiable opt-in email addresses. Inability to supply such proof upon request, will result in account termination.
WayCoolEmail monitor the content of client’s emails and flags messages that have content commonly used in unsolicited emails. A match on a send may result in a send being held in queue, until support is able to contact the sender.
WayCoolEmail maintains IP address and date subscribed for every new subscriber that come through subscription processes we manage.
An unsubscribe and abuse link is annexed by WayCoolEmail to the footer of every outgoing email. Any efforts to disable this link will result in an immediate suspension of the account.
If a client is found to be using WayCoolEmail to send Unsolicited Email, we reserve the right to immediately terminate the client’s account without recourse to refund.
We invite the greater Internet community to provide us with feedback about our client’s use of WayCoolEmail by contacting us at 610-831-9827 ext. 18.
If we suspect that your account has been used for sending spam or unsolicited bulk emails, your account’s sending privileges will be temporarily suspended. To determine whether or not you have sent spam, we will:
If we determine, that you did indeed spam, then your account will be suspended without recourse to refund.
If we determine, that the complaint was a false-positive (someone who subscribed, but has forgotten that they have subscribed), then we will liaise with both you and the complainant for proper resolution. Upon proper resolution, sending privileges on your account will be reinstated.